Privacy & Cookie Policy

Privacy & Cookie Policy

Last updated: 11.05.2026

At GuestList, your privacy is important to us. This Privacy & Cookie Policy explains how we collect, use, store, share, and protect your personal information when you use our website, reservation forms, event listings, venue pages, special offers, and other services available through GuestList.

By using our website or submitting your information through GuestList, you agree to the practices described in this Privacy & Cookie Policy.

1. Who We Are

GuestList is a digital platform that helps users discover nightlife events, restaurant live music events, venues, table bookings, guest list options, and special offers in Belgrade and Serbia.

GuestList may collect and process personal data in order to provide reservation assistance, respond to inquiries, improve the platform, and support marketing and analytics activities.

2. Information We Collect

We may collect the following types of information when you use GuestList:

Personal Information You Provide Directly

This may include:

• Full name.

• Email address.

• Phone number.

• Instagram handle or other social media contact, if provided.

• Reservation details.

• Event or venue preferences.

• Number of guests.

• Preferred date and time.

• Special requests.

• Message or inquiry content.

• Any other information you submit through forms, messages, WhatsApp, email, or other communication channels.

Reservation & Event Information

When you submit a booking or guest list request, we may collect details such as:

• Selected venue or event.

• Reservation date.

• Arrival time.

• Table preference.

• Group size.

• Guest ratio, where required by venue policy.

• Special offer selected.

• Confirmation status.

• Notes related to the reservation.

Automatically Collected Information

When you visit our website, certain technical information may be collected automatically, including:

• IP address.

• Browser type.

• Device type.

• Operating system.

• Pages visited.

• Time spent on the website.

• Referring website or source.

• Clicks and interactions.

• Approximate location based on IP address.

• Website performance and usage data.

Cookies & Tracking Technologies

We may use cookies, pixels, tags, and similar technologies to understand how users interact with our website, improve functionality, measure performance, and run advertising or retargeting campaigns.

More information about cookies is provided in the Cookie section below.

3. How We Use Your Information

We may use the information we collect to:

• Process reservation requests.

• Forward booking details to venues, restaurants, clubs, event organizers, or relevant partners.

• Contact you regarding your reservation or inquiry.

• Confirm, update, or manage your booking request.

• Provide information about events, venues, offers, and services.

• Improve the website, user experience, and platform functionality.

• Analyze website traffic and user behavior.

• Personalize content and recommendations.

• Measure marketing campaign performance.

• Run advertising, retargeting, and promotional campaigns.

• Prevent misuse, spam, fraud, or unauthorized activity.

• Comply with applicable legal obligations.

• Protect our rights, users, partners, and platform.

4. Sharing of Information

We do not sell your personal information.

However, we may share your information with trusted third parties when necessary to provide our services or operate our platform.

This may include:

Venues, Restaurants, Clubs & Event Organizers

When you submit a reservation, guest list request, table inquiry, or special offer request, we may share relevant details with the selected venue, restaurant, club, event organizer, or reservation team.

This may include your name, phone number, number of guests, arrival time, selected event, selected offer, and any special requests.

Service Providers

We may share data with third-party tools and service providers that help us operate, analyze, market, or improve GuestList.

This may include:

• Website hosting providers.

• Form and CRM tools.

• Email or messaging platforms.

• Analytics tools.

• Advertising platforms.

• Security and performance tools.

• Payment or ticketing providers, if applicable.

Analytics & Advertising Partners

We may use third-party tools such as:

• Google Analytics.

• Google Tag Manager.

• Meta Pixel.

• Other similar analytics, tracking, or advertising technologies.

These tools may collect information about your website usage and interactions in order to help us understand traffic, measure campaigns, improve performance, and display relevant ads.

Legal Authorities

We may disclose personal information if required by law, regulation, court order, government request, or where necessary to protect our legal rights, users, partners, or platform.

5. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, misuse, loss, alteration, or disclosure.

However, no website, online platform, email, messaging system, or digital storage method is completely secure. Because of this, we cannot guarantee absolute security of your information.

You are responsible for making sure that any information you provide is accurate and that you communicate through secure and trusted channels.

6. Data Retention

We keep personal information only for as long as necessary for the purposes described in this Policy, including reservation management, customer support, business records, analytics, marketing, legal compliance, and dispute resolution.

Reservation and inquiry data may be retained for a reasonable period in order to manage bookings, respond to follow-up questions, improve service, and maintain internal records.

When personal data is no longer needed, we may delete, anonymize, or securely archive it.

7. Your Rights

Depending on your location and applicable privacy laws, you may have the right to:

• Request access to the personal data we hold about you.

• Request correction of inaccurate or incomplete data.

• Request deletion of your personal data.

• Request restriction of certain processing activities.

• Object to certain types of processing.

• Withdraw consent for marketing communications.

• Request information about how your data is used.

• File a complaint with a relevant data protection authority.

To exercise your rights, please contact us using the contact details at the bottom of this Policy.

We may need to verify your identity before responding to certain requests.

8. Marketing Communications

If you provide your contact information, we may use it to send you updates, event recommendations, special offers, reservation confirmations, reminders, or promotional messages related to GuestList and our partner venues.

You may opt out of marketing communications at any time by contacting us or using the unsubscribe option where available.

Please note that even if you opt out of marketing messages, we may still contact you regarding active reservations, inquiries, confirmations, or service-related matters.

9. WhatsApp, Phone & Social Media Communication

GuestList may communicate with users through WhatsApp, phone calls, SMS, Instagram, email, or other messaging platforms, depending on the contact details provided by the user.

By submitting your contact information, you agree that GuestList or relevant venue partners may contact you regarding your reservation, inquiry, guest list request, special offer, or event-related communication.

Third-party communication platforms may process your data according to their own privacy policies. GuestList is not responsible for the privacy practices of third-party messaging platforms.

10. Cookies

What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help websites recognize your device, remember preferences, improve performance, and understand how visitors use the site.

Types of Cookies We Use

GuestList may use the following types of cookies:

1. Strictly Necessary Cookies

These cookies are essential for the website to function properly.

They may support:

• Website navigation.

• Page loading.

• Security.

• Form functionality.

• Cookie consent settings.

• Basic website operations.

Without these cookies, some parts of the website may not work correctly.

2. Performance & Analytics Cookies

These cookies help us understand how visitors use GuestList.

They may collect information such as:

• Which pages are visited most often.

• How users move through the website.

• How long users stay on pages.

• Which links or buttons are clicked.

• Whether users experience errors.

Tools may include:

• Google Analytics.

• Similar analytics platforms.

This information helps us improve website performance, content, and user experience.

3. Functional Cookies

Functional cookies help remember choices you make on the website.

This may include:

• Language preferences.

• Region preferences.

• Previously selected settings.

• Form preferences.

• User experience improvements.

4. Marketing & Advertising Cookies

Marketing cookies may be used to track browsing behavior and measure advertising performance.

They may help us:

• Show relevant ads.

• Retarget users who visited GuestList.

• Measure ad campaign effectiveness.

• Understand which campaigns bring users to the website.

• Improve promotional content and offers.

Tools may include:

• Meta Pixel.

• Google Tag Manager.

• Google Ads tags.

• Other advertising or tracking technologies.

11. Third-Party Cookies

Some cookies may be placed by trusted third-party services used on our website.

These third parties may collect data according to their own privacy policies.

Third-party services may include analytics providers, advertising platforms, social media platforms, embedded content providers, booking tools, maps, video players, or ticketing platforms.

GuestList does not control third-party cookies once they are placed by external providers.

12. Managing Cookies

You can choose to accept, reject, delete, or block cookies through your browser settings.

Most browsers accept cookies automatically, but you can usually change your settings to block or delete them.

Please note that disabling cookies may affect the functionality, performance, or personalization of the GuestList website.

You can usually manage cookies through browsers such as:

• Google Chrome.

• Safari.

• Mozilla Firefox.

• Microsoft Edge.

You may also be able to manage cookie preferences through our cookie banner or cookie settings tool, if available on the website.

13. Third-Party Links

GuestList may contain links to third-party websites, venue websites, social media pages, reservation platforms, ticketing platforms, maps, payment providers, or partner pages.

We are not responsible for the privacy practices, content, security, or policies of third-party websites.

When you leave GuestList and visit another website or platform, you should review that third party’s own privacy policy and terms.

14. Children’s Privacy

GuestList is not intended for children.

Our services are intended for users who are at least 18 years old, and certain venues or events may have higher age restrictions.

We do not knowingly collect personal information from children. If we become aware that we have collected personal data from a child without proper consent, we will take reasonable steps to delete that information.

15. International Data Processing

Some of the tools, platforms, or service providers we use may process or store data outside Serbia or the user’s country of residence.

By using GuestList, you understand that your information may be processed in countries with different data protection laws.

Where required, we will take reasonable steps to ensure that personal data is handled in accordance with applicable privacy laws.

16. Legal Basis for Processing

Where applicable, GuestList may process personal data based on one or more of the following legal bases:

• Your consent.

• Performance of a service or reservation request.

• Legitimate business interests.

• Compliance with legal obligations.

• Protection of our rights, users, partners, or platform.

Legitimate interests may include improving the platform, responding to inquiries, preventing misuse, analyzing performance, and promoting relevant events, venues, and offers.

17. Updates to This Policy

We may update this Privacy & Cookie Policy from time to time.

Any updates will be published on this page with a revised “Last updated” date.

Your continued use of GuestList after changes are published means that you accept the updated Policy.

We recommend reviewing this page periodically to stay informed about how we use personal data and cookies.

18. Contact Us

If you have any questions about this Privacy & Cookie Policy or would like to exercise your privacy rights, please contact us at:

Email: hello@guest-list.co